Testimonials

At Waterside Dental Care we love feedback, we think it’s essential to maintain and improve our services.

General Dental Care
Since coming here having a great job on my teeth I have cut the visits to half compared to NHS dentist, in which even the cost has balanced. 2 visits to see dentist (NHS) and hygienist (NHS) 4 times cut in half.

CM
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General Dental Care
To all at Waterside Dental I would like to thank all of you for the fabulous care you have taken of me during all of my appointments.

I hope that this letter will help others to see why I think you are all amazing and why I do not hesitate to recommend you to my family and friends. I first came to visit you after more years than I care to remember of dentist avoidance. I have always been scared of going to the dentist and I have always hated my wonky teeth and the gap at the front, but I was too scared to have them “fixed”. MB
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Invisalign Teen
Wearing the Invisalign braces was difficult at first but once you get used to wearing them it is easy. Also I found that the fact I was only allowed to drink water while wearing them has made me healthier as I am now drinking water instead of fizzy pop.

Moreover you can see and feel the difference it has made every time you put a new one in. Also the fact that they can’t be seen when wearing then has made me feel a lot better and not paranoid when I’m smiling. Finally I would definitely recommend the Invisalign brace to teenagers or anyone who needs braces because they are easy to wear and clean and no one can notice them so people don’t even know you are wearing a brace. JS
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Cosmetic Veneers
Re my recent Cosmetic Dental Care
I write to thank you very much for the excellent work you and your team have done regarding the custom-made restorations to my teeth. The colour of my veneers is a perfect match to my existing teeth.

The gum line is likewise perfect. The shape of the veneers gives my teeth a natural look and an ugly gap between two of my bottom teeth is no longer visible. Whilst the work over several visits was being performed, yourself and your team were, not only highly skilful, but extremely caring and considerate. Being afraid of going to the dentist disappeared completely once I became your patient. I can highly recommend you to anyone wanting Cosmetic Dental Care. Best wishes. AB
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General Dental Care and Dentures
To Dr Pamela Coates and her team. From the moment I entered the front door and into reception, the atmosphere was friendly and relaxed, which had a positive calming effect on me. This continued into the treatment room, where I was made to feel valued by Dr Coates and her efficient and friendly staff.

Everything in this practice has been considered with patient’s well-being and comfort in mind. There was no discomfort during treatment, so thank you all for taking away any apprehension I had. I can and will recommend the practice. Thanks again. BB
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Cosmetic Veneers
I was unhappy with my front teeth and my smile. I visited Pamela Coates who gave me different options to straighten my teeth. I chose to have the veneers on my 4 upper front teeth, as that was a much quicker process than braces.

I am amazed at the results that have been achieved. I was made to feel very comfortable throughout the process. As a nervous patient I can highly recommend Pamela Coates. Thank you for my smile! GC
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General Dental Care and Home Visits
To Doctor Pam and her team – the best, the most efficient and certainly the kindest between here and anywhere else you care to mention. A small appreciation.

DD
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Tooth removal and dentures
Dear Pamela, Whilst in my late 20’s I realised I was having problems with my top gums which were causing my teeth to move. From that time on I asked for dental opinions, and fought the disease until two years ago. Eventually, and after further consultation with Pamela, it was decided that no other treatment could be done to save my top gums.

In the latter stages I felt a lot of discomfort with my top caps, to the point where I could not eat properly, I realised that the time had come, that I would have to have dentures I was made aware of all the treatments and saw selections of dentures that were available. I decided to proceed, and with Pam’s help, and the Technician’s good work, I was fitted with a full top set of dentures. Very shortly after having them fitted I felt very much relieved, I was then able to manage my life and appearance better, and even decided to have an upgrade of the top dentures. I have not looked back since. Friends and family were not even aware that I had replacement dentures; it made me feel even more confident that nobody was aware. In the future I am aware that I will need to have a bottom set of dentures. This has not put me off, as I have great confidence in Pamela and the team in helping me to have the treatment and “get on with my life”. I will shortly be 51 years of age, and feel the dentures have given me more confidence both at work and at home. MF
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Cosmetic Smile Makeover
I hadn’t been to the dentist for almost 8 years and I’ve spent the last 12 – 18 months trying to pluck up the courage to make an appointment! My teeth were a mess and I knew I needed to do something about them.

With a friend’s wedding and my own 40th birthday fast approaching, I couldn’t’ bear the thought of me having to pose for photos looking like the Mona Lisa because I didn’t’ dare smile properly! I did a lot of surfing on the internet, had a think, surfed some more, thought again, surfed, thought, on and on, until I finally came across the website for Waterside Dental practice and something I read about hit a chord. There seemed to be a genuine understanding of how difficult it was for someone like myself to pick up the phone and make an appointment – so difficult, in fact, that I chickened out of the phone call altogether and sent an email instead! I needed have worried. From the moment I walked through the door, every member of staff from the receptionist, dental nurses, hygienist and Pam herself, went out of their way to put me at my ease. The level of patience, understanding and professionalism I experienced was exemplorary and I no longer feel quite so nervous when I turn up for an appointment. Whilst I still have some treatment to undergo, my new teeth are looking great and have already a made an enormous difference, with lots of people telling me how much happier and more relaxed I look. It’s all thanks to Pam and her team! SG
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General Dental Care, Disabled Access
Dear Pam, I would like to thank you for the warm and courteous service I received at your practice today. It really made a welcome change to find a business that had paid more than lip service to disabled access I was very impressed with the whole atmosphere and also the gentle way you conducted the examination and treatment, quite different to what I have experienced for the past few years.

I should also like to mentions your staff, Jill of course, warm and cheerful as I remember she was at school, and also your reception staff who were professional and efficient yet friendly and welcoming. All in all I forgot I was at the dentist! Thank you. MJ
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Cosmetic Smile Makeover
Pam, who else could I ever have trusted to create the smile I’d wanted since I was nine? Waterside’s aesthetic and technical artistry transformed my look and how I see myself so many times every day. I am just so pleased that I invested in the best, enduring anti-aging treatment anyone could have.

VL
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Cosmetic Smile Makeover
To Pamela and staff A huge thank you for your dedicated and caring “makeover” in my mouth, I am so pleased with the results. Thanks to Arthur for his patience and skill on the technical side Thanks also to your lovely staff who always give first class service.

Thank you. Having said that I hope I don’t see you all for another 6 months! PL
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Invisalign and Veneers
To Pamela and all the staff Thank you very much for everything you have done with my brace and now my veneers, and giving me the smile I have always wanted. Thanks again.

JP
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Cosmetic Smile Makeover
I have never been frightened of going to the dentist, because since childhood, I was probably one of their most regular customers. The problem with that was, being an NHS patient, meant I only had treatment that was needed at the time, and not what would have been best for both myself and the NHS ( considering the amount of times I had to return).

I had numerous caps (all different shades, because they had not been done at the same time) and the rest of my teeth were, shall we say, not in the best of condition even though I looked after them. I had made up my mind to go private hoping that one day I would be able to smile without being conscious of my teeth, but I was wary of who to go to, until someone I worked with had her teeth whitened, and they looked so good I asked her where she had been. The rest is history. I made an appointment to see Pam Coates and straight away I knew I had made the right decision, she was very easy to talk to, and listened to my long and tedious history of dentistry problems. I knew it was going to be a case of having all new caps fitted (so they would match) but she also discovered that under three of my original caps I had a lot of decay which had not been treated by my previous dentist. I have now finished my treatment which involved a root filling, an extraction and having nearly all my teeth re-capped, and the result is amazing. I now have beautiful white teeth, and you cannot tell they are caps at all, my husband was so impressed he too has made an appointment to see Pam. I would like to thank all the team, which includes, Pam, Arthur (the technician) Michelle, Jill, Kim and all the rest of the team, for being both professional and caring and making me able to smile without thought for the first time in my life. DS
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General Dental Care, Nervous Patient
My name’s Bill, I work in quite a dangerous environment, so am by no means a coward, I work in a prison. Not much scares me really, except for THE DENTIST! Unfortunately I couldn’t find a dentist for many years and got myself into a real mess, I had constant toothache for 18 months, this made me irritable and grumpy, plus I didn’t have the confidence to smile.

But I couldn’t do it, still petrified of the dentist! What was I to do? Eventually someone at work gave me the Waterside’s number. One Saturday I took the plunge, I picked up the phone and spoke to Kim. I explained how embarrassed and scared I was. Kim was brilliant! Don’t know how she did it but a week later she got me through the door. What followed on a first inspection was not good news. I needed quite a lot of work doing. A LOT. Oh dear I’m not liking this! The work was done in three stages. And on the first I’m amazed I did it. But they were all fantastic and got me through. Yeah it was a bit uncomfortable, but technology has changed dentistry beyond belief. The next three sessions when I arrived I wasn’t scared because it is nowhere near the experience I had when I was a kid. It’s the best money I’ve spent in years, makes me look younger (a bit) and feel so confident. Thanks to Kim, Pam. & Vicky. You’re all FANTASTIC. So if you’re scared, don’t be. This is fantastic Trust me I know. Cheers to everyone at Waterside. BT
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Cosmetic Smile Makeover
Dear Pam and Arthur. Thank you both for the effort and work on my teeth over the last years. I get numerous compliments regularly and I’m delighted with their appearance, and I’m delighted with them. I really feel that they have enhanced our wedding photographs and am glad I had them done. Thank you!

GT
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Cosmetic Tooth Reshaping and Bonding
Hi Pam, Wanted to let you know how pleased I am with my newly improved smile. I have put up with my crooked front tooth for ages and cannot believe how much better I feel after the treatment. Many thanks.

PW
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Full dentures
Having completed my treatment for new dentures, I have been really impressed with the care shown to me by all members of staff. Pam took great care in ensuring everything about my treatment was just right, nothing was too much trouble.

I appreciated the encouragement and confidence shown to me which give me (the patient) an assurance that “ a good job” would be done. I have enjoyed all my visits in a welcoming friendly atmosphere. MW
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Oralift
Oralift is an amazing device which I have been using for the last 12 months, with great results. It works by having a shield fitted in your mouth to uplift your facial and neck muscles and is so simple to use. It really does what it says and keep the contours of your face in shape. I would recommend anyone to try it.

DW
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Facilities
It has been my pleasure to do the electrical report for your surgery again. I work for at least 40 dental surgeries in the North West, yours is then No 1 compared to all of them, very nice and clean all the time. Wish you all the best. Electrical Contractor.

DS
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General Dental Care and Hygiene, Plan Patient
The staff at Waterside are always welcoming and efficient. The dental care is excellent and professional and i recommend the practice.

CW
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General Dental Care
I cannot praise highly enough the treatment I have received to date. I shall of course return to complete my outstanding treatment as soon as I can. Many, many thanks.

MP
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General Dental Care
If everyone came here then no one would be afraid of the dentists. Every treatment I have had has been done with the utmost care. They are so gentle that it’s (almost) a pleasure to come to the dentist. All of the staff provide a first class service. I cannot recommend Waterside enough. Thank you.

SH
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General Dental Care
I am an extremely nervous patient and the whole team made me feel calm and comfortable – I cannot recommend enough!

CS
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Dental Implants and General Care
This is the best dental experience I’ve ever had. Never been asked to choose a video at a dentist before!

PH
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Facilities and Nervous Patient
Hi Pam, I just want to say, your refurbishment is GREAT. Even before it was done it was a nice place to come, As you know I was very nervous at having any dental treatment, but your surroundings put me at ease.

I THANK you for that, but now I look forward in visiting the dentist, and that’s a big turnaround for me. You and all your staff are great, you do a great job. PS
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General Dental Care
To Pam and everyone at Waterside Dental Care. Just wanted to say a big thank you in helping me create the smile that I have always wanted.

You and your staff have been a pleasure to speak to and be around. I have enjoyed every visit with you and you made me feel welcome on every occasion. I wish you and your staff at Waterside Dental Care all the luck as you deserve it. Thanks again! CT
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Teeth Whitening Chemical Peel, Facial Muscle Relaxant
Dear Pam, I just wanted to say thank you so much for all the time and care you’ve taken to help me. I jokingly asked you at the very beginning to make me feel like “ a million dollars” and “a queen”. Never in my wildest dreams did I think I would feel like I did for one of the most important days in my life. Thank you, thank you, thank you.

DA
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General Dental Care
I am very impressed by the treatment I have received and the attitude of all the staff working for and with Pam. There is a comfortable atmosphere – a big change from a school dentist years ago! I take this opportunity to say a sincere thank you.

MB
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General and cosmetic dental treatments
I have been a patient of Pam Coates for many years. She carries out her work with great professionalism having consideration not only to the appropriate treatment but of the cosmetic effects. Treatment is carried out gently on a very comfortable chair.

I find it quite a treat to lie and relax during the day and have sometimes even fallen asleep. Over the years Pam has carried out all manner of fillings, crowns, and veneers to my teeth. She is backed up by an excellent technician and I am confident that the variety and quality of dental treatments she offers cannot be bettered. LB
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General Dental Care, Crowns, Bridges, Sedation
To Pam and Jill, Just to say “Thank you” for helping me finally overcome my fear of needles in my mouth at my last visit. I was so nervous but you helped me through. I now feel confident enough to have all my future treatment without sedation after all these years.

You have a lovely team, including bubbly Kim on reception! PD
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Cosmetic Crowns and Veneers
I had had two front caps fitted in December 05, from the first day they were very uncomfortable and protruded slightly. After 8 months of persevering I visited Waterside Dental Practice. From walking through the door all the staff made me feel at home and relaxed.

The help and advice I received from Pamela and her dental staff reassured me that problems I had been suffering were not the norm. I went ahead and had two new caps fitted and two veneers. My teeth now look so natural and very comfortable, I don’t know they are there. I can now smile with confidence my teeth look wonderful. Thank you so much. LF
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Tooth removal and dentures
Dear Pam, I would like to thank you from the bottom of my heart for the great kindness, caring and patience both yourself and the girls showed me on my recent visits to the surgery. I can’t tell you what a great weight has been lifted off me.

I was so frightened and could not have found a better practice. Even when having extractions I was very nervous but was soon put at ease. The night before the extractions I was so frightened but I felt so much trust in your kindness I was able to say to myself I am sure I will be OK and I was. I will not be half as worried when I do come in again. I wished I’d found your surgery years ago. You treated me with such dignity I cannot thank you enough. Best wishes and see you soon. CG
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Upper and Lower Fixed braces
Dear Pamela, Two years ago I decided to have my teeth straightened out. Both my top and bottom teeth needed attention. I wasn’t very confident in smiling and was constantly aware that other people were looking and probably making fun.

At first I was a little worried about the treatment. As time progressed I felt more reassured. Now my teeth are just the way I always wanted them. I now feel a lot more confident when I’m talking to people. It has made a big difference in the way I look and feel. Thank you. SH
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General Dental Care and Cosmetic Smile Makeover
I want to explain why I travel from the far side of Warrington to have dental treatment with Pam Coates in Rochdale and why I have no hesitation in recommending her to you: First, I trust her to give me, and my family the best of professional dental treatment, because for over twenty years, she always has.

Secondly, for as long as I have been her patient she has demonstrated real care and commitment to me, and my priorities. At her practice I always feel like a person not a patient, and that really matters’ Finally, she has not only improved my dental health, but has also made my teeth look and feel better and better – by combining the safest of techniques with new, but well tested technology. In short, she has transformed my smile little by little, always painlessly, and with a real sense of reassurance. VL
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Dental Implant
Dear Pam, Just a short note to thank you for doing such a great job with my tooth implant. My new tooth looks and feels as natural as my existing teeth and I believe that you made an unpleasant procedure bearable and relatively comfortable.

I would be happy to be contacted by any potential patients who are considering a similar procedures to confirm what a great job you did for me. Thanks again. SL
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Cosmetic Dental Care
Dear Dr Coates, Earlier this year I received a letter from your practice advising me that your one remaining National health dentist was leaving as the practice was only going to treat private patients. I was quite concerned with this decision as I didn’t want to move to another dentist but I didn’t think I could afford to be treated privately.

I have had many problems with my gums over the years, resulting in lost or unsightly teeth. I was very conscious of my teeth and this affected my confidence greatly. Whilst I had always received excellent service through your practice whilst a National Health patient I did realise that improvements of a cosmetic nature were not available on the N.H.S. After consultations with you regarding what you could do for me you prepared me a fully detailed plan of improvements, stages and costs. I wanted the treatment and improvements desperately but had to think about the cost – my first thought was that it was much more than I could afford. However the thought of being able to smile or laugh without covering my mouth and having lovely, natural looking teeth gave me the incentive to sort out the cost. I am so glad that I took those steps, my teeth are amazing, I can now smile and laugh without the awful embarrassment. You have given me renewed confidence and I am so grateful to you and your staff. I would encourage anyone in a similar situation to “go for it” – the difference it will make is amazing. Thank you once again for all your superb treatment and results. PL
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Tooth removal and dentures
On arranging plans for my forthcoming wedding, the issue of a photographer was causing me sleepless nights mainly due to my teeth looking so horrendous, at one point I had decided not to have one at all. I decided to maybe just have a consultation with Pam, to see if there was anything she could do to help.

This I must add was my worst nightmare come true. I had been avoiding the inevitable basically, as I knew deep down that I was going to lose what was left of my top teeth and my almost non-existent bottom teeth. On my first consultation, after Pam had done X-rays, she informed me as I expected that my teeth were beyond saving. One of the dental nurses took me into a room and explained to me the procedure of extracting all my teeth and being fitted with dentures. By this time I was so upset, nervous and in a way ashamed that at the age of 47 I was going to have false teeth. The dental nurse was very calm and reassuring and not in the least a bit phased when she had to keep repeating herself because I was so worried that the information she was saying was falling on deaf ears. When it came to the big day my partner came with me and on arrival we were taken into a room and explained the procedure again in a calm and private way. I was taken into Pam’s comfy chair and given the sedation and comforting words from both Pam and her assistant where I fell into a dreamy sleep, when I woke up it was all over. Within 24 hours I was back at work, and as I work with the public they immediately noticed something was different about me, some even suggested I had had a face lift, as the lack of teeth before I had treatment had made my face look gaunt and tired. I sit here now, less than a week after treatment, feeling absolutely fine and just wondering why it had taken me so long to put my fears aside and go along with the treatment. So now with much thanks to Pam and her team my photographer has been booked and I am looking forward to some nice wedding photographs where I do not have to remember to smile with my lips closed I can honestly say that if it was not for the patience, care and comforting words from the whole team I would still be sitting here contemplating whether to have a photographer or not. Thank you all once again. JR
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Cosmetic Smile Makeover
Pam + Girls+ Arthur I was unhappy with my teeth and my smile and as a nervous person was constantly reassured by all the staff. Pamela took extreme care not to hurt me. I am very pleased with my new teeth and smile. I highly recommend Pamela Coates. Thank you again.

IS
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Cosmetic Veneers
To Pam and everyone at Waterside Dental Care Just wanted to say a big thank you in helping me create the smile that I have always wanted. You and your staff have been a pleasure to speak to and be around. I have enjoyed every visit with you and you made me feel welcome on every occasion.

I wish you and your staff at Waterside Dental Care all the luck as you deserve it. Thanks again! CT
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Cosmetic Smile Makeover
Dear Pam, Just dropping you a few lines to simply say “thank you” I have for years been concerned about my smile and condition of my teeth in general, this led me to try and disguise my teeth through a closed smile. I was very self aware of this problem which affected my confidence.

I was told about the “smile lift” you perform, although I was sceptical; on hearing stories from people who described how such a positive impact the procedure had on their daily lives. I took the plunge and contacted your practice, now the treatment is complete the difference really is dramatic and my self-confidence has grown without doubt, it is wonderful to smile with confidence, something I could not do before. Please convey my thanks to all your staff, who have looked after me throughout my treatment with total professionalism, their knowledge and assistance is a rare commodity in this day and age, for once it has been a pleasure to visit the dentist and I’m sure it will continue to be. Once again many thanks and I wish you continued success in changing people’s lives. PT
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General Dental Care and Hygiene Treatments
I am quite a nervous person in general and I have one or two bad memories from old-style dentistry of the late 70’s – early 80s (gas for impacted teeth, extractions and a rather unpleasant injection in the front gum). With these bad memories I have unwisely had large gaps of avoiding the dentist – 10 years here and 10 years there (about 20 years in total of not going in my 44 years!)

However I have recently been suffering from the dreaded toothache and I knew my gums and oral health had been seriously neglected in the interim. I initially visited a local dental access centre but I was unable to progress further because of the lack of X –ray facilities and I faced the unwelcome prospect of having to travel into Manchester City Centre for further investigation. After doing some Internet research for dentists who cater for nervous patients I came across the Waterside Practice website which checked all the right boxes for me. I was even comfortable enough to begin a dialogue initially via email and then a face to face chat to discuss the options open to me – and I haven’t looked back since. All the work I have had done on my teeth in the last few months or so has been taken in bite-size chunks, with a manageable programme of gum treatment with the Hygienist Louise then fillings and restorative work with Pam the Dentist. I have felt completely at ease through all the procedures - -without the need for any extra sedation. I usually dread injections (a real needle phobic) but I haven’t felt a thing!! Having a background in assessing customer service - I have to say that all the staff hit top marks, showing a really responsive and sympathetic team – who listen to customers and take note of any concerns. All treatment and procedures are discussed beforehand with different options discussed and reviewed. The practice is particularly impressive in its embrace of new and cutting edge technologies. Staff have excellent rapport with myself and obviously with their other customers. A lot of effort has been made to create the right ambience – relaxing music, attractive surroundings, ceiling paintings. I could go on at length and would like to write more at a further point. AW
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Full Dentures
Just a few lines to Dr Coates, the lab technician and all the staff at Waterside Dental Practice to thank you for being so friendly and helpful. The dentures you have made for me are the best I have had for 42 years.

JH
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Invisalign
I would like to thank the whole team at Waterside Dental Care for the service and care I received whilst having my teeth straightened using Invisalign. From my initial telephone enquiry through to the final consultation I was treated in a very professional friendly manner.

Wearing the aligners did not interfere with my daily life making it easy to wear them for the 22 hours per day. I did not have any discomfort and even the tooth extraction was pain free! I now smile with confidence and my only regret is that I did not have the treatment earlier! I would not hesitate to recommend you to others. LG
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Somnowell
The entire experience has been fantastic. Everyone is so positive, welcoming and put you at ease. I was exploring a Somnowell device for sleep apnoea and the whole process was well explained and supported. The Somnowell is worth investing in and is infinitely better than any other solutions I’ve tried. Many thanks.

CB
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Invisalign
I must say it’s one of the best things I’ve done.

SM
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General Dental Care and Sedation
I was a very nervous and fearful of dental treatment because of experiences as a child. As a very nervous patient the sedation was very helpful for me. Your care and support has given me the confidence to not fear appointments and leave the surgery feeling fine!

Thank you for transforming me from a wimp into a very brave bunny! SO
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General Dental Care and Hygiene, Plan Patient
To recommend Dr Coates “Waterside Surgery” is more than a pleasure. I have been a patient/friend for many years. I put the word “friend” as that is what I feel. You are treated very professionally with great care and kindness by Dr Coates and her staff. I am more than happy to be a waterside patient.

BH
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General Dental Care and Hygiene
Staff are friendly, efficient and well informed as to effective treatments.

JB
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